FAQs

Autoquake.com offers high quality cars at low prices by removing a number of costs associated with running typical car dealerships/supermarkets, such as salesmen, and therefore we are unable to take part exchanges. In order to maximize the value you receive from your existing car we recommend you to sell it privately online using Auto Trader or eBay. For more advice on how to sell your car, please follow one of the links below:

• Parkers
• Which?
• What Car?
• AA
• RAC
• Auto Trader
• eBay

We are an online business, which means we don't have to pay for showrooms and sales persons. Typical dealers need a 20% or more markup to break even, but we need much less and the savings are passed on to our customers. You get the same car cheaper simply because our operating costs are much lower.

All our cars are HPI checked and have a 141 point mechanical inspection. We show more high quality photos of our cars than any other dealer and you can spend as much time as you want inspecting the car -no pushy salesman trying to sell you a car you don't want.

All our online payments are transacted through the Barclays e-commerce platform. Our website uses a secured protocol (SSL) when processing personal information and is fully certified by Verisign. We offer an extra level of security if you are registered for Verified by Visa or MasterCard Secure Code.

Our company is young but solidly backed by leading venture capital companies and is a proud member of BVRLA (British Vehicle Rental and Leasing Association). Autoquake.com is already one of the most visited car dealer websites in Europe.

Finally, if you are not totally happy with your car, you benefit from a 7 day money back guarantee - no questions asked.

Autoquake.com has been founded in 2005. We sell several hundred cars a month and have had hundreds of happy customers on whom we rely to keep growing. Please see for yourself with our customer testimonials and eBay feedback.

Some of us come from the car industry; some have an e-commerce background. Please visit the management team and our board members pages if you want to know more about who is behind Autoquake.com.

We have a no-haggling policy to offer the same low prices to everyone and believe all our customers should enjoy the same great prices, whether they are good at haggling or not. Bear in mind we have a very high stock turnover so if your car is slightly above your budget, create an alert and whenever a similar car arrives; you will be the first to know.

Yes. Please note that this is by appointment only. Appointments can only be made once you have reserved your car. Please arrange a viewing by calling us on 0844 800 9406 (refer to the contact page for our call centre opening times).

Keep in mind that the deposit is fully refundable, so if you have found a car you like, reserve it online to make sure you can make an appointment.

Please note that once a viewing appointment has been arranged, you will lose your deposit if you fail to give us at least 24 hours notice of cancellation.

Our appointment only policy is primarily to ensure a personal and high level of customer service.

If a customer fails to give us 24 hours notice of cancellation then we do not have enough time to reassign that time slot to another customer. In addition, the car will not have been available for sale during the time it has been reserved.
The deposit forfeit aims to ensure customers inform us of changes to their plans in adequate time for us to reassign viewing times for customers and relist cars on the website.

All our cars have a 7-day money back guarantee - No questions asked. If you are not satisfied with your car, you can return it up to 7 days after pick up or delivery and claim a full refund. Find more details on the money back guarantee page.

Yes. If you wish to pay for your car by credit card, a 2.9% fee applies to cover bank processing costs. Payments by debit card do not incur this fee.

This fee covers our administrative costs when selling a car. It is charged separately because most of our cars are sold on behalf of fleet companies. This fee represents around 0.6% of the average used car but even taking this into account, our prices are on average 10% cheaper than car supermarkets.

You can fund your car using the following methods:

1. Apply for Finance online or over the phone
   • Complete your online finance application in 5 minutes and we will give you a decision within 48 hours. Select the term and deposit to generate the right custom quote for you and then Apply.
2. Other payment options
   • You can make your payment to Autoquake.com using the following payment methods. We charge fees for certain payment methods according to the associated costs. There are 2 free payment methods - Debit card and Bank transfers (BACS , CHAPS and Faster payments).Please see below for rates.

Unfortunately we do not accept cash payments.The handling of cash transactions incurs security, safekeeping, pick-up and processing costs which we would need to pass on to keep our car prices low. As we no longer accept cash payments, we can continue to offer you even better value on our vehicles whilst maintaining flexibility and ease of purchase with our remaining payment methods.

Autoquake.com operates a strict stocking policy. Last chance cars are cars that are approaching their time limit on the site and as a result are now priced at below market value to sell quickly. They represent fantastic value, so don't expect to see them on the website for long!

Yes! If it is listed on Autoquake.com, it is available. On very rare occasions, in spite of every effort we make to provide you with up to date information, it can unfortunately happen that a car gets reserved almost simultaneously by two different customers. If that is the case, we obviously refund the deposit to the last person who made the deposit.

Every car listed on Autoquake.com is HPI checked and has successfully passed a 141 point mechanical inspection

Some cars on the website are sold on behalf of fleets ( more information about this) and technically belong to them till the moment we sell the car. It's normal that they have finance on them when advertised, but from the moment you buy one, the finance on the car is cleared.

Most of our cars have a Full Service History, some have a partial one and a few have no history. Whichever the case, it is always mentioned, including scans of the service records (where applicable), in each car listing.

For each car we list, the date of last service, as well as the scan of all relevant papers, is indicated in the listing page (where applicable).

Yes. For each car we list, the scan of the MOT is published on the details page. Cars have at least 3 months MOT. If they have less than 3 months at purchase date, we will give it a full 12 months prior to delivery.

The Road Tax in the UK depends on the CO2 emissions, which is indicated for all our cars in the "specifications" tab. Using this number, you can find out the corresponding tax rate on the DirectGov website.

Yes, this is one of the points in our 141 point inspection and we show clear images of the tyre treads on all listings.

We do offer an optional extended warranty package with an inclusive roadside assistance. Check our used car warranty page to find more details this.

We take every care in making our online listings as accurate as possible. We want to make sure the car in the metal looks exactly the same as on the website. We process hundreds of cars every month, though, and can't promise 100% accuracy all the time. We might once in a while miss a little scratch, have a sub-par photo, etc. If this happens in spite of our best efforts, we will either restore the car to the state it was on the photographs or adjust the price accordingly.

We understand that these are increasingly important figures and have recently included them in the Specification tab of each car listing.

We try to be as transparent as possible in providing you with all the information you need to buy one of our cars. If we find a damaged area on the car when we inspect it, we either repair it or list it as a damage point for you to see in the condition viewer. However, we consider some minor imperfections that are commensurate with a car's age and mileage to be acceptable. For a full understanding of what we consider fair wear and tear please click here.

Autoquake.com has strong relationships with our fleet partners. We have access to a lot of additional cars that we can make available to you on an on demand basis. We don't incur any stocking charges for these cars and so can even offer them at a lower price than the cars that we stock.

You can pre-order a car that exactly matches the specification of the perfect car you are looking for. We give you the estimated arrival date and the outline specification of the car.

We believe in giving you as much choice as possible in buying a new car. Sometimes the exact car desired is not available on our website, but will be in the very near future. We are giving you the unique opportunity to pre-order a car that matches your exact requirements before it would normally become available.

As the car is not physically stored with us it is not possible to photograph it at this stage. As soon as it arrives it will be photographed at the same level of detail as any other physical car on the website. You will be able to view up to 40 interior and exterior photographs.

No problem! You can get a full refund on your £100 deposit with absolute confidence. No questions asked!

If you have a credit or debit card, the best way is to reserve it online. As soon as you pay the £100 refundable deposit, the car will be reserved in your name for three days.

Yes. Remember that you can also reserve your car online securely 24/7. If you would like to contact us directly, please visit the Contact Us page.

If you cannot pay by debit/credit card, please Contact Us directly to reserve the car.

Yes. Note that by reserving the car, you make sure that no one snatches it before you get a chance to view it. Also remember that reserving a car is risk-free: if you change your mind about the car, the £100 deposit will be credited back to your card within 5 working days.

Yes! Contact Us Contact Us and your deposit will be credited back to your card within 5 working days. Remember that whatever you paid to secure the car, you are entitled to a money back guarantee up to 7 days after the pickup/delivery. See this page for more information. Please also note that once a viewing appointment has been arranged, you will lose your deposit if you fail to give us at least 24 hours notice of cancellation.

Contact Us and your deposit will be credited back to your card within 5 working days. It is important to note that once a viewing appointment has been arranged, you will lose your deposit if you fail to give us 24 hours notice of cancellation.

The £100 online deposit keeps your car reserved for 3 days. Before the end of that period, a 10% deposit or a full payment will be required to secure the car for a further 4 days.

Coming soon cars are in stock and are being prepared. The car will be listed on the website shortly. You can sign up to be notified when the car is published and is available for you to reserve.

Our handover centres are located in Leeds and Westbury. The addresses are:

Autoquake Leeds, Radial Park, Manston Lane, Leeds, LS15 8ST. View map

Autoquake Westbury, Northacre Business Park, Westbury, Wiltshire, BA13 4WD. View map

Autoquake London, 201 Beaconsfield Road, Southall, Middlesex, UB1 1DA. View map

Our handovers centres operate on an appointment only basis. You must reserve your car before you can make an appointment. We are growing so fast it is hard to keep up with unannounced visits.

Handovers centres operate on an appointment only basis. You must reserve your car before you can make an appointment. We are growing so fast it is hard to keep up with unannounced visits.

Yes. Keep in mind we operate as an online business and we have limited customer reception facilities. In order to provide the best service to all of our visitors, we kindly ask you to contact us and make an appointment prior to your visit.

Please note our handover centres operate on an appointment only basis. Once a viewing appointment has been arranged, you will lose your deposit if you fail to give us 24 hours notice of cancellation.

No, all our available cars are advertised on the website. If you cannot find a car you want on Autoquake.com, create an alert and select the type of car you are looking for. You will be the first to know when the car you want becomes available. We receive more than 50 new cars per day, so it might take just a week or two.

Cars can only be viewed at the handover centres once they are reserved and an appointment is made.

For most cars, yes. Note that some of our ex-fleet cars have specific tax requirements and must have the initial road tax carried out at the local Driver Vehicle Licensing Agency. Please verify the tax section of the car details first. Also please keep in mind that you need to have your driving license with you.

Most of our cars can be taxed either at the Post Office or at the DVLA. A very few of them, though, as part of a specific fleet, can only be taxed at the DVLA the first time around. Please keep this in mind when you come to collect your car and plan your trip accordingly.

Yes. You can have the car you're interested in transferred from one handover centre to another from £240 plus VAT fee. Keep in mind we also offer home delivery at competitive rates (see 'Delivery Options' section below).

Autoquake.com is a low cost model offering the most competitive price possible to our customers. We do not fill our cars up with fuel as we would have to pass this cost on to you.

It is therefore likely that the tank will be low and you will need to visit the local fuel station. Our handover team will happily direct you there upon request.

No. Our stock is automatically updated on our website: what you see is what is available. On eBay, though, it can occasionally take a few hours for the stock to be fully synchronized and discrepancies can happen. As a rule, if a car is not available on Autoquake.com, it means it has already been reserved or bought by someone else.

It is not necessary; it will disappear from eBay in just a few hours when we synchronised eBay with our stock.

No. We have a no-haggling policy to offer the same low prices to everyone and believe all our customers should enjoy the same great prices, whether they are good at haggling or not. Bare in mind that we have a very high stock turnover so if your car is slightly above your budget, it's likely that a similar car will be arriving and it may well be cheaper!

Yes. Don't forget that you benefit from a money back guarantee valid 7 days after delivery.

Please note that we only accept bank transfers for full payment on vehicles that are to be delivered.

You have a money back guarantee for 7 days after delivery. If you are not happy with the car, you will get a refund. Please consult the terms and conditions for this guarantee.

We can deliver cars to any address in mainland Scotland. We even have delivered to the Outer Hebrides before!

It depends where you live and where the car is stocked. Please use the car delivery fee calculator or the delivery tab on the car you want to buy to see how much it will cost.

We can deliver the car from Monday to Friday.

Yes. Just advise us of the delivery address and a phone number we can reach you on when the car is delivered.

If you live in Ireland, Autoquake.com offers a convenient and affordable import package. This makes it easy for you to buy a car from us and get it delivered to Ireland. For £545, we will take care of the paperwork and will deliver the car to our handover centre in Dublin where you can come and collect it. For more information, visit our page on the Irish car import process and our page on the Autoquake Irish import package.

Yes. We have had many Irish customers. You will just need to fill in a bit of paperwork as regards to the VRT, insurance and motor tax. It's your responsibility to complete these forms, but we can help you with a check-list of things to do. See more information on page for Irish car buyers.

Yes, we have an excellent delivery/registration service which takes your vehicle to Dublin for only £545. Find out more about the Ireland car import package.

Used vehicles imported into the ROI are subject to VRT and must be registered with the Revenue Commissioners. You'll need to pay VRT, have a motor insurance and pay motor tax. More information on page for Irish car buyers.

As a rule, we only sell Right Hand Drive cars.

No. This is a major mechanical modification that we cannot do.

Not at the moment. We deliver cars only to mainland UK. But if you can collect the car in person and sort out the import papers, we can certainly sell you the car.

Yes. If you need car finance, just choose the car you want, click on the "Apply for Finance" button, and complete the simple online application. It only takes about 5 minutes to complete and you can expect a reply within 48 hours. Visit our car finance page for more information about your options.

We use a number of major UK lenders that effectively compete against each other to offer competitive quotes, whatever your needs and personal situation.

The APR given in our finance calculator is a typical APR. The actual APR you will be quoted depends on the finance provider, your personal circumstances and car you have chosen. Although you might be able to find slightly better APRs on loan comparison websites, our APRs are typically very competitive against other car dealers and save you time and trouble.

We offer Hire Purchase (HP) finance. Learn more about our finance solutions on our car finance page.

Yes, we offer Personal Contract Purchase (PCP) finance. To apply for this finance option, please contact us.